First National Group of Independent Real Estate Agents Ltd ACN 005 942 192 (“First National” or “we”) is subject to the Privacy Act 1988 including the National Privacy Principles. We respect the privacy of your personal information and treat it in accordance with this statement.

If you have any concerns or would like to access your personal information that we hold, please contact:

First National Group of Independent Real Estate Agents Ltd
PO Box 546
RICHMOND VIC
FAX: 61 3 9418 9122
PHONE: 61 3 9418 9111
EMAIL: fnre@firstnational.com.au

We do not collect personal information unless it is necessary for us to carry out our activities or functions and in providing assistance to our members.

You may provide us with personal information about yourself or others each time you contact us. We may need to use this information to provide you with our services. We will only use and disclose your personal information for the primary purpose of our business or a purpose related to our business such as marketing. The type of personal information that we collect is that you which tell us about yourself when you complete a form, an application or a survey, when you participate in a forum accessible through our web site or if you otherwise specifically provide us with your personal information.

If you do not provide us with your personal information, some enhanced services, like the right to access our property guides, are unavailable to you. If you do elect to provide us with your personal information, we will protect it in accordance with the National Privacy Principles.

We use your personal information in the following ways:

• To deliver the services you have requested (for example, to provide you with information concerning a property that you have inquired about). In order to respond to such requests, it may be necessary for us to forward your personal information to the appropriate independently owned and operated First National member or business partner who is best positioned to assist with your particular request.
• We may forward to you periodic mailings containing information on new services and upcoming events which we think you will find interesting. If at any stage you decide that you do not wish to receive such mailings, please let us know by following the Opt-Out procedure below and we will ensure that your name is removed from the relevant list.
• Other than as stated in this Statement, we do not rent, sell or otherwise disclose your personal information to non-member companies or organisations without your prior consent.

In each direct marketing or promotional communication with you, we will advise you how to notify us if you do not wish to receive any further communications from us. If our correspondence is in the form of an e-mail, we will attach simple instructions on how you can unsubscribe from our mailing list. In any event you can opt-out from receiving marketing or promotional material from us by e-mailing us at remove@firstnational.com.au or by contacting us by mail or telephone and asking to be removed from the mailing list.

You can access your personal information by contacting us by e-mail to personalinfo@firstnational.com.au or by telephoning us (contact details are provided at the beginning of this Statement).

If you wish to amend your personal information because it is out of date or incorrect, or if you wish your personal information to be deleted from our database, please let us know.

We use all reasonable endeavours to keep your personal information secure, accurate and up to date. Your personal information is stored behind firewalls and where applicable protected by user names and passwords.

You can assist us by keeping confidential any user name or password provided to you.

Our web site contains links to other web sites including the web sites of First National members. We are not responsible for the content on those other web sites or their privacy practices.

We reserve the right to amend or update this Statement so long as no change or amendment has a retrospective detrimental affect to your privacy rights. If we do change this Statement, we will post any changes on this page 14 days prior to those changes taking effect.